IM
Iren M
1 reviews | Active since Jan 2013
08 Dec 2015, 16:34
Mtn must be the worst ****** in South Africa
I have a contract with Mtn, I lost my sim card months ago I then called Mtn to block my number now that I want a sim swap the number is with legal department. I had to run around 4 shops and no one could tell me what is going on its such a secret and I pay the contract each month.<br> <br> Its so easy for Mtn to treat a customer like trash and to keep secrets about my own account. What is going on Mtn?
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MTN South Africa's replyOfficial
11 Dec 2015, 15:08Hello Webmail123,
Thank you for bringing this to our attention via the Hello Peter website.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A contract sim swap can only be done when the account is not in arrears. In the event of a sim loss /theft the Number only gets suspended but will remain Active on the network unless deactivated. Monthly subscriptions still continue as per normal. A contract sim swap can only be done at a store level.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention via the Hello Peter website.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A contract sim swap can only be done when the account is not in arrears. In the event of a sim loss /theft the Number only gets suspended but will remain Active on the network unless deactivated. Monthly subscriptions still continue as per normal. A contract sim swap can only be done at a store level.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply11 Dec 2015, 15:08
Official
Hello Webmail123,
Thank you for bringing this to our attention via the Hello Peter website.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A contract sim swap can only be done when the account is not in arrears. In the event of a sim loss /theft the Number only gets suspended but will remain Active on the network unless deactivated. Monthly subscriptions still continue as per normal. A contract sim swap can only be done at a store level.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention via the Hello Peter website.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A contract sim swap can only be done when the account is not in arrears. In the event of a sim loss /theft the Number only gets suspended but will remain Active on the network unless deactivated. Monthly subscriptions still continue as per normal. A contract sim swap can only be done at a store level.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***