MM
MANDISA M
1 reviews | Active since Oct 2012
21 May 2015, 09:48
MTN MUST BE RUNNING A ****A SHOP
I have never experienced such bad service. I have not received my monthly subscription which was due to me on the 14th . I called into the call centre since sat (16th) and all the can tell me is that they will deal with the matter... I've called the call centre every second day and nothing is being resolved ... is this how mtn treats they clients ... I refuse to renew my contact as this is ****ty service ... I expect someone to resolve this issue before I that this further ... and I refuse to pay for such a service ...
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MTN South Africa's replyOfficial
25 May 2015, 16:41Hello NDISA ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our records your query has been resolved and the data has been loaded.
I sincerely hope that all is in order and that we are able to restore your faith in us. Please do not hesitate to write back should you require further assistance.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our records your query has been resolved and the data has been loaded.
I sincerely hope that all is in order and that we are able to restore your faith in us. Please do not hesitate to write back should you require further assistance.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply25 May 2015, 16:41
Official
Hello NDISA ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our records your query has been resolved and the data has been loaded.
I sincerely hope that all is in order and that we are able to restore your faith in us. Please do not hesitate to write back should you require further assistance.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our records your query has been resolved and the data has been loaded.
I sincerely hope that all is in order and that we are able to restore your faith in us. Please do not hesitate to write back should you require further assistance.
Regards,
Bronwyn
REQ:***