MTN MOUNTAIN MILL MALL worst experience with MTN employee

MTN MOUNTAIN MILL MALL WORCESTER gave me the worst service I could've imagined.

The agent didn't know what he was doing or didn't know anything about the phone.

I went in with a specific budget and a week later when I wanted to pick up the new phone, he claimed the "system put an order through for the wrong phone". Ultimately he had to cancel and restart which meant that the debicheck got blocked so I had to wait until the next day. At the end of the day when I refused to leave until I have my phone the process finally progressed just to hear by the T's & C's that the amount is higher that I have to pay that what I initially agreed on. After fighting the agent realized that he had ordered the wrong size phone, which led to the increase of the price, which meant that if I don't take it, I'll have to wait how much longer and have to deal with this once again.

I took the phone, even though it wasn't the price I agreed to because it's now a more expensive phone, but I realized the charger is now also not working a 100%. After taking the charger in for the SAME GUY to test the charger, for a few days without a charger, I didn't receive any feedback unless I phoned myself of sent a message, he then later requested I bring in the phone and leave it at the shop for a while (Who has time for that?). After phoning the manager and completely losing my temper, the manager says, he doesn't understand why the guy took in my charger or anything because if there's a problem with the original charger, the charger will have to be sent away with my phone. Completely wasted my time testing the charger.

Honestly the worst experience, will be moving to literally any other cellphone company as soon as my contract finished.