1 reviews | Active since Feb 2018
Mtn Mountain Mill Mall
I went to upgrade on the 25th November 2017, took my friend with and has been **** to ever since by the sales agent. I took the saherlink rooter deal in the November MTN book she had the book infront of her with another special, it was also the black Friday weekend deals, I ask numerous times is the R249 with rooter and 40gig were she says yes, my friend can confirm this she wanted the same deal but she didn't take one because the rooters was out of stock, she got mine from another shop a week later. Know after how many struggles to the shop emailing, phoning theyr 808 headofice, the sales person tells me other wise, that I only get 30gig which is not okay but I'm only receing 10gig. The sales lady tells me she's just a sales lady she cannot assist, headofice says it's her mistake, when I went to the shop last Saturday and received no assistance at all, again she made it clear she's just the sales lady and cannot do or see anything on the system. Please help report this shop and get my data.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to worcester Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to worcester Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,