ME
Mohammed E

1 reviews | Active since May 2010

10 Feb 2016, 12:44

MTN Most useless customer service ever!!

Reply to my last post.<br> <br> Hello masteradz786,<br> <br> Thank you for bringing this matter to our attention. <br> <br> Please accept our apologies for the inconvenience experienced.<br> <br> We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients. <br> <br> We are unable to retrieve any information using the number provided on your post. Kindly send us your query so that we can attend to the matter and advise accordingly.<br> <br> We look forward to improving on the service delivery to you.<br> <br> Kind Regards<br> Zukiswa<br> REQ:*** <br> <br> What info are you unable to retrieve?? You want my cell no? The ref no does not correspond?<br> <br> Please this matter is continuing with no end in sight. If this matter is not resolved asap then Vodacom/CellC or Telkom here I come!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Feb 2016, 14:46
Official
Hello masteradz786,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

With the ID number we can pick up the account the account has been cancelled with the cell cannot be pick up any information. Please provide the cell number in question for SPAM messages received.

Kind Regards,

Alice van der Merwe

***

Best regards,