BM
Bheki M
1 reviews | Active since Mar 2012
01 Jul 2015, 09:46
MTN (Most Troubled Network)
On the 22 April 2015 I launched a complaint on Hello Peter regarding a billing problem I had with MTN, a few days later Kagiso responded on this problem (REQ:***). A few days after that, I received a call that I will be reimbursed the money MTN took from me for their mistake, its July now and I haven't heard anything from them regarding this matter, nor get my money back...<br> <br> MTN is really starting to mean Most Troubled Network... come on guys, we pay for service, at least keep your customers happy.
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MTN South Africa's replyOfficial
14 Jul 2015, 14:38Hello Baba Thembelihle,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that your usage limit was set on 15-02-2015, this means that any charges that were incurred before this date are valid. Also note that your invoice finalises on the 20th of every month, these charges were incurred before the usage limit was set for call charges.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that your usage limit was set on 15-02-2015, this means that any charges that were incurred before this date are valid. Also note that your invoice finalises on the 20th of every month, these charges were incurred before the usage limit was set for call charges.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply14 Jul 2015, 14:38
Official
Hello Baba Thembelihle,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that your usage limit was set on 15-02-2015, this means that any charges that were incurred before this date are valid. Also note that your invoice finalises on the 20th of every month, these charges were incurred before the usage limit was set for call charges.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that your usage limit was set on 15-02-2015, this means that any charges that were incurred before this date are valid. Also note that your invoice finalises on the 20th of every month, these charges were incurred before the usage limit was set for call charges.
Thank you
Wenzile Masina
REQ:***
Best regards,