MTN: Most Treacherous Network
<p>MTN upgraded my 24 month laptop contract without my knowledge, approval or consent. They did not contact me at any time to determine whether I wanted to upgrade or not. Totally unacceptable!!</p> <p>To crown it all the last two monthly debit orders, which by the way were also not approved, were R156 more than the previous monthly fees.</p> <p>This is indispicable and MTN should not get away with this thieving conduct. </p> <p>MTN, not only have you lost a client for life.....I will NEVER recommend you to anyone EVER!!</p> <p>FYI, my niece has a similar complaint with MTN - them taking money not due to them! HOW CAN THEY GET AWAY WITH THIS???</p> <p> </p>
Good Day Denise Bester
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, please supply us with a sworn affidavit disputing the MTN contract and a clear certified copy of your ID. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Denise Bester
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, please supply us with a sworn affidavit disputing the MTN contract and a clear certified copy of your ID. Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ: **********
Best regards,