MTN - MOST TERRIBLE NETWORK - calling yourself a provider is a joke!

MTN has got to be the worst service provider under the sun. I have never ever before experienced such poor service or for a better word, a complete lack thereof. I app**** for a contract and I was approved. They didnt have stock on the day so the lady said she would call me back in a week (Friday at 10am) and we would get my parcel delivered. All of this was done on the 24th of August. I have called the customer services team and was put through to mondo, they put me through to activations who put me back through to client services who put me back to mondo who basically said sorry, we dont know, MTN must help. I have been pushed from pillar to post. I then reached out to the FB team...WHAT A JOKE! all they have is a standard reply stating we have escalated your case. thats has been going on for two week. I have also asked for details of the head of sales and the CEO and i am yet to receive this. I have by right, approached the service provider and asked them to resolve the case before i go to the ombud, I have given you the 21 days and you seem to not have a care in the world. You clearly dont value your clients or the business they bring, what a complete shame. Again, I want the details of Ralph Mupita, Phillip Besiimire and Nico Jacobs. I will be taking this further with them and i will be approaching the ombud as well as the Consumer Protection Counsel.