MTN - MOST TERRIBLE NETWORK

Contracts ended 17.06.2021. 1st cancellation sent in May 2021. 2nd cancellation reminder sent in June 2021. Account still being debited for totals and therefore debit order was returned. No communication received from MTN.

From the 16th of August 2021 up until now our phones have been suspended, then blocked, then unblocked, then working, then not working. I cannot understand what is so difficult for MTN to understand. How can my phone be unblocked on Friday to be blocked on Saturday? My husbands phone is still not working (please see latest email below). We cannot just go get new sim cards, these numbers are used in our business advertising and marketing, as well as for banking. To redo the marketing and advertising to simply change numbers will cost us a lot.

MTN has made us suffer this past week and our businesses have suffered. Never mind the absolute disregard for safety, which especially with whats going on in South Africa is vital.

We have spent money buying data using spare phones as mobile hotspots! We brought airtime and data for our phones and have not been able to access such.

MTN store confirmed my husbands phone is now working. So I left the store. Only to find out it is not working and was not in fact RICAd.

I am beyond frustrated.