WP
Walter P

1 reviews | Active since May 2013

12 Aug 2016, 09:39

MTN : Most Terrible Network

<p>I joined mtn, after I had some struggles with Vodacom, stupid move I know, its been a regret ever since. the first few months with MTN, was average but ok, I sucked up the horrible network coverage, Then after a few months, they sarted charging me thousands and thousands for PSD calls, which is complete horsesh*t, as I never go out of bundle, I either buy through FNB, or from mtn menu, I am also mostly connectd to WIFI anyway, how they can suddenly charge me these ludicrous amounts, I have spoken to there call centre numerous times, to no avail, they dont really know much of anything, I have written t the complaints department, nothng, I am now tired, if it was a few hundred bucks, I wouldn't have bothered, but its THOUSANDS, and I want my money back, and I want out of this network, they have been no help, they do not care, they just take your money, even if it doesn't belong to them, I have done bussiness with many big companies, but I have never experienced this level if incompetance and arrogance anywhere, I am not suprised about that billion dollar fine, but I won't help pay it, it it takes, is someone to pick up a phone, and call, so we can sort this out, </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Aug 2016, 08:13
Official

Good day Mr Walter Purcell,

Thank you for your post.

A***
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Please find the attach itemized report usage from May 2016 to August 2016.

The billing for the extra data usage is based on volume used and not duration.

The account reflect that the usage limit is set up (7-6-2016) to R2000.00, then to R7920.00 (12-8-2016) R7920.00 to R4000.00 and then (14-8-2016) from R4000.00 to R0.00 .

We have requested from the billing department to sent to you the validation and usage report.

Kind Regards,

Alice van der Merwe

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Best regards,