MTN MOST TERRIBLE NETWORK

<p>since i took out this contract ********** 276 i have been having problems with mtn, and the glen branch. first they messed up my billing . now they lying to me about my phone. so this stupid sony z3 spontaneously just cracked and shattered. sounded like an explotion. and this while the phone was laying in its cover on the coffee table. i then contacted sony who said to take the phone to my service provider. shoked at this, i then go onto sony's website and guess what this is a common problem with sony from the z1.z2.and the z3. it the usa they recalled all the sony z3 because pf this problem, now i ask did mtn not do research before selling this phone . besides that i take the phone into to mtn the glen the store that gave me the phone. they fill out the form and the story. a week and a half later i get a call the lady says hi mrs manuel your phone is ready for collection. i use my petrol money that i saved for work, just to hear that the phone was not repaired, the service provider said its water damage!!!!!! like really !!!!!!! a water proof phone, that has not been in the water. thats back screen shatters was in the water. lol. so i advise the lady that this phone was not in the water, she says but the technician says it was, so i tell her then he must have placed it in the water, she then hands me over to the floor manager. justin pillay . who says he will send the phone in via courier the next morning to mtn, after i told them that sony advised the phone should go into mtn . that was on the 24th august 2016. after making that promise, i then regained some sort of confidence in mtn. he calls me a week later saying that the phone went back to the same technicians who did not want to reopen the job card. (***) justin? u promised the phone was going via courier the next morning to sss cellular. u made me send u the conversation between myself and sony, he quickly says no problem mam, i will send it to ssss. today is the 19/09/2016 more that a month sence i sent the phone in initially. i ask for feedback from justin, he bluntly responded, the phone is with sss. i call sss on ********** 100- the gentle requested i get the imei number, so i contact justin and he gives me the imei number, i call sss and give them the imei number, guess what was there response? sorry mam mtn never booked your phone in with us. we have no record??????????? so where the hell is my phone, i have to pay for a month for a phone that i dont have. thats back cover is missing and deal with a service provider that does not care about its clients....... u quick to send lawyers after your clients when u dont receive any payments, who is your clients suppose to send if you dont provide them with the service they deserve? please close down the glen mtn store. and can i have my phone back , when am i getting my data and minutes back. i have tears in my eyes becayse of this</p>