1 reviews | Active since Oct 2016
MTN most terrible business to deal with
<p>MTN share price 1 Apr 2015 R239, today (27 Oct 2016) R114. One would expect that the boss of this business would actually get a wake up call and do something with the pathetic service that his business gives.</p> <p>Here is my latest complaint.</p> <p>My phone is insured with MTN. After 1 month waiting for them to collect my broken phone which they did 2 weeks ago, I stil have not received any feedback. I phonedthe helpline on Monday and after hanging on for 45 minutes I had to put the phone down bacause I could not handle the automated voice anymore. I then decided the send a mail (reference ********** 4) and after 4 days had no response. </p> <p> </p> <p>I used to be a shareholder in MTN and sold my shares last year. I recommend all current shareholders to get rid of this piece of ****.</p> <p> </p> <p>They have no future.</p>
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Insurance department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Insurance department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
