JK
Jean-Pierre Kruis
1 reviews | Active since Mar 2009
14 Sept 2017, 08:46
MTN - Most Tactless Network
Where to start, should I start with how useless your network reception is? Or jump straight to the point how you just cut someones line, nevertheless I have paid or not yet? What about all my minutes that I have paid for, that have accumulated, that belongs to me, to use!!!! I cannot phone, sms or whatsapp as MTN thinks they are cleva. Other people on Vodacom that I know, don't just get cut, they give a time frame. MTN has not called me once yet to find out whats going on. MTness can see that I pay after the 15th, but noooowwww, low and behold, you cut my line allready on the 11th. Awesome. I am promoting you guys, trust me. In a bad way. a Very very, ...very very very,...bad way. Howzthat???? And then, the best, you threaten me by sms, to suspend my account permanently, when I am only behind 15 days, 15 days!!!! I am not owing you guys 90 days or 120 days money!!!! Who do you think you are???? Only network in the country???? Take a look around MTness. Like my Title says, you are upsetting me. December is coming, and trust me, I am going!!! Cheers
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MTN South Africa's replyOfficial
15 Sept 2017, 13:09Dear Jean-Pierre,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we have reconnected your services in the interim. Once you have made the payment please send the proof of payment to *** to avoid your services being suspended.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply15 Sept 2017, 13:09
Official
Dear Jean-Pierre,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note we have reconnected your services in the interim. Once you have made the payment please send the proof of payment to *** to avoid your services being suspended.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,