1 reviews | Active since Sept 2015
MTN - MOST PATHETIC SERVICE PROVIDER - QUICK TO TAKE MONEY BUT ALWAYS A FIGHT TO REFUND
<p>MTN HAS DOUBLE DEBITED MY ACCOUNT ONCE AGAIN!!! I SPECIFICALLY CALLED AND ASKED TO CHANGE MY DEBIT ORDER, THE AGENT SAID THAT ON THE 25TH OF APRIL MY DEBIT WOULD BE THE NORMAL MONTHLY AMOUNT OF 479.... HOWEVER...THIS MORNING WHEN I LOOKED AT THE DEBT ORDER IT WAS 958??? I WANT MY MONEY BACK. I DONT KNOW IF IT IS DUE TO THE INCOMPETANCE OF THE STAFF OR MANAGERS OR TRANINIG DEPARTMENT BUT THIS IS PATETIC. YOU ARE SO QUICK TO TAKE MONEY FROM YOUR CLIENTS BUT ITS ALWAYS A FIGHT TO REFUND THEM DUE TO YOUR STAFF ERRORS. I WANT MY MONEY BACK OR I WILL BE GOING TO THE OMBUDSMAN. PATHETIC COMPANY</p>
As per the conversation I had with your advisor I was informed that I had already paid for March... i specifically phoned in to ask WHY my debit order did not go off. To which she rep**** and said it has already been paid and that my normal amount will go off in April. Why doesn't MTN communicate with their clients! Can you not arrange to extend the contract by one month to pay the amount that didn't go off instead of doing a double debit! I want this done with immediate effect and the extra 479 refunded to my account. I will pay the 1 month extended as I understand it's a month that still needs payment...but I cannot afford a double Debit!!! As this was incorrect advice given by an advisor MTN is liable to fix this mistake. Or I will be taking this matter to the ombudsman. The fact that I phones in to query why my account was not debited and then told that I had already paid for March shows the incompetence of your staff...I want this fixed immediately
As per the conversation I had with your advisor I was informed that I had already paid for March... i specifically phoned in to ask WHY my debit order did not go off. To which she rep**** and said it has already been paid and that my normal amount will go off in April. Why doesn't MTN communicate with their clients! Can you not arrange to extend the contract by one month to pay the amount that didn't go off instead of doing a double debit! I want this done with immediate effect and the extra 479 refunded to my account. I will pay the 1 month extended as I understand it's a month that still needs payment...but I cannot afford a double Debit!!! As this was incorrect advice given by an advisor MTN is liable to fix this mistake. Or I will be taking this matter to the ombudsman. The fact that I phones in to query why my account was not debited and then told that I had already paid for March shows the incompetence of your staff...I want this fixed immediately
As per the conversation I had with your advisor I was informed that I had already paid for March... i specifically phoned in to ask WHY my debit order did not go off. To which she rep**** and said it has already been paid and that my normal amount will go off in April. Why doesn't MTN communicate with their clients! Can you not arrange to extend the contract by one month to pay the amount that didn't go off instead of doing a double debit! I want this done with immediate effect and the extra 479 refunded to my account. I will pay the 1 month extended as I understand it's a month that still needs payment...but I cannot afford a double Debit!!! As this was incorrect advice given by an advisor MTN is liable to fix this mistake. Or I will be taking this matter to the ombudsman. The fact that I phones in to query why my account was not debited and then told that I had already paid for March shows the incompetence of your staff...I want this fixed immediately
As per the conversation I had with your advisor I was informed that I had already paid for March... i specifically phoned in to ask WHY my debit order did not go off. To which she rep**** and said it has already been paid and that my normal amount will go off in April. Why doesn't MTN communicate with their clients! Can you not arrange to extend the contract by one month to pay the amount that didn't go off instead of doing a double debit! I want this done with immediate effect and the extra 479 refunded to my account. I will pay the 1 month extended as I understand it's a month that still needs payment...but I cannot afford a double Debit!!! As this was incorrect advice given by an advisor MTN is liable to fix this mistake. Or I will be taking this matter to the ombudsman. The fact that I phones in to query why my account was not debited and then told that I had already paid for March shows the incompetence of your staff...I want this fixed immediately
As per the conversation I had with your advisor I was informed that I had already paid for March... i specifically phoned in to ask WHY my debit order did not go off. To which she rep**** and said it has already been paid and that my normal amount will go off in April. Why doesn't MTN communicate with their clients! Can you not arrange to extend the contract by one month to pay the amount that didn't go off instead of doing a double debit! I want this done with immediate effect and the extra 479 refunded to my account. I will pay the 1 month extended as I understand it's a month that still needs payment...but I cannot afford a double Debit!!! As this was incorrect advice given by an advisor MTN is liable to fix this mistake. Or I will be taking this matter to the ombudsman. The fact that I phones in to query why my account was not debited and then told that I had already paid for March shows the incompetence of your staff...I want this fixed immediately
As per the conversation I had with your advisor I was informed that I had already paid for March... i specifically phoned in to ask WHY my debit order did not go off. To which she rep**** and said it has already been paid and that my normal amount will go off in April. Why doesn't MTN communicate with their clients! Can you not arrange to extend the contract by one month to pay the amount that didn't go off instead of doing a double debit! I want this done with immediate effect and the extra 479 refunded to my account. I will pay the 1 month extended as I understand it's a month that still needs payment...but I cannot afford a double Debit!!! As this was incorrect advice given by an advisor MTN is liable to fix this mistake. Or I will be taking this matter to the ombudsman. The fact that I phones in to query why my account was not debited and then told that I had already paid for March shows the incompetence of your staff...I want this fixed immediately