RT
Ronel T
1 reviews | Active since Aug 2015
28 Aug 2015, 06:45
MTN MOST PATHETIC SERVICE!!!
I dont have enough words to describe the pathetic service from MTN. Request/Query outstanding since 17th July 2015 and they are still working on it. Always a story to tell !!! They were quick to deduct R4k from my account but terribly slow to response. The staff, management are so dont care, no one is getting back to you unless you beg and forward emails to follow up and then you get a pathetic answer \We are still looking in the problem
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MTN South Africa's replyOfficial
28 Aug 2015, 11:35Hello RonelvT,
Thank you for your post.
Apologies for the delayed and inconvenience caused.
Kindly note that we have tried contacting you today without any luck.
According to our records, the billing query has been resolved. A credit of R3 901.80 was processed to your account on the 10 July. This was for extra charges billed for the number ending in 661 from 2015-04-20 till 2015-06-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for your post.
Apologies for the delayed and inconvenience caused.
Kindly note that we have tried contacting you today without any luck.
According to our records, the billing query has been resolved. A credit of R3 901.80 was processed to your account on the 10 July. This was for extra charges billed for the number ending in 661 from 2015-04-20 till 2015-06-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
MTN South Africa's reply28 Aug 2015, 11:35
Official
Hello RonelvT,
Thank you for your post.
Apologies for the delayed and inconvenience caused.
Kindly note that we have tried contacting you today without any luck.
According to our records, the billing query has been resolved. A credit of R3 901.80 was processed to your account on the 10 July. This was for extra charges billed for the number ending in 661 from 2015-04-20 till 2015-06-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for your post.
Apologies for the delayed and inconvenience caused.
Kindly note that we have tried contacting you today without any luck.
According to our records, the billing query has been resolved. A credit of R3 901.80 was processed to your account on the 10 July. This was for extra charges billed for the number ending in 661 from 2015-04-20 till 2015-06-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica