1 reviews | Active since Nov 2015
MTN: Most *********** lot ever!
<p>2 issues: My iPhone 6 plus went in for repair after water damage. The sound wasn't working. The phone came back and now the screen is pulling loose from the device. Sent it in to Apple to assess as I wanted to put in an insurance claim from my HOUSE INSURANCE as waiting another 4-5 months for MTN would just not be feasible. The report came back saying that the phone has been tampered with and therefore the warrantee is not valid anymore. Core also confirmed that the repair hasn't been logged with Apple - which is Apple policy...</p> <p> </p> <p>2nd issue: My son's insurance claim for his phone is now 6 MONTHS OVERDUE!</p> <p> </p> <p>I am sick and tired. I receive all promises every time and NO ONE takes charge and finishes the claims!!!!! </p> <p> </p> <p>This is contract breech - no substitute device, 6 months to repair and still no joy!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent request has been sent to Pinnacle for a urgent call back to be done to resolve and provide an update on claim status. The call back will be done during the course of today to advise on the outcome.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent request has been sent to Pinnacle for a urgent call back to be done to resolve and provide an update on claim status. The call back will be done during the course of today to advise on the outcome.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Kevin with all due respect, if a supervisor doesn't take this and brings this to a close then it will never be sorted with Pinnacle. Pinnacle has been back and forth with this. I keep getting sms'es from them saying they are going to contact me. It has been 6 months and this is the 4th or 5th Hello Peter complaint. What do you think is going to change if you just send this to them? I can forward you the emails that I have received promises that this will be handled...
Kevin with all due respect, if a supervisor doesn't take this and brings this to a close then it will never be sorted with Pinnacle. Pinnacle has been back and forth with this. I keep getting sms'es from them saying they are going to contact me. It has been 6 months and this is the 4th or 5th Hello Peter complaint. What do you think is going to change if you just send this to them? I can forward you the emails that I have received promises that this will be handled...