MTN- *****s! *******! Poor Service!

Four months ago, I renewed my contract (which I've had for 14 years!!) I looked at all the options and settled on the Grand Neo Plus which was going for R249 PM- which I was currently paying. I went in, the manager DENZEL began d process. Something needed authorization so we had to come back the next day to pick up the phone. Authorization was given and apparently some bufoon named LUBNAH was in charge of invoicing the new contract. That IDIOT changed it from the 1 where I would get airtime and be billed for anything over that TO THE ONE with MINUTES which was R 349 and I did not want it! I was very specific to DENZEL! I HAD OVER R600 UNUSED AIRTIME WHICH WAS NOw LOST THANKS TO THAT IDIOT. I HAVE WENT IN TO THE ACCURSED STORE 5 TIMES AND THE IDIOTS JUST TAKE MY DETAILS AND 'LOG' A COMPLAINT AND DO NOTHING!!!! I WANT MY MONEY BACK AND A ****** APOLOGY FROM THOSE IDIOTS! ALSO SEND EVERY STAFF MEMBER FOR TRAINING IN CUSTOMER SERVICE AND MAKE THE MANAGERS MORE ACCESSIBLE TO THE PUBLIC. JUST THINKING ABOUT ALL THAT HAS HAPPENED ****ES ME OFF!!!