MTN MORNINGSIDE worst service ever

Went to MTN Morningside for upgrade today 28/09/2018... to get the new iPhone X..

The sales consultant Salome Pete, was great, efficient and professional, then she referred me to Lydia in the technical side, to assist me with transferring data from old iPhone to the new one... nightmare begins

I get told she isn’t at her station, they are going to look for her, 14minutes later she appears, I guess it’s her, I ask her if she is Lydia, she agrees, then I tell her I am waiting to be assisted, she throws her hand in the air and tells me she is going on lunch and just walks away.. I then go back to Salome the upgrade consultant, who then tells me there isn’t much she can do I will have to wait for Lydia, I then ask for Lydia’s Supervisor.... Salome calls the supervisor/she says something to Salome on the phone, leaving her with an egg on her face, the consultant next to Salome calls the supervisor on her phone, she then agrees to come see me,.

Supervisor/Sandy or Noxy then asks how can she help me, I tell her what happened and she/supervisor tells me it’s true Lydia is going to lunch, she has been busy since 7am, and there isn’t anything she can do, I then turn around and ask her the whole MTN has only one consultant to assist, she says yes there isn’t nothing more she can do, I then turn around and ask her what should be done she then says she doesn’t know... I then told the consultant to cancel my upgrade as clearly I am not valued as a customer, and the supervisor Sandy/Noxy walks away and says YES she can go ahead and cancel my upgrade ?

I asked for her managers number she gave me, I called him Nkululeko he apologized and the supervisor then calls to ask me to come back to the centre she will get me someone to help me ? my time and petrol means nothing to these people... whatever happened to customer service? Why are we subjected to such appalling levels of disrespect and horrifying customer “service”?

I have never been pushed around, and disrespected in this manner... MTN I am cancelling all my contracts with you and going where I will be treated like a paying a client... totally unacceptable shocking attitude with no disregard whatsoever for clients