MTN Morningside - Extremely poor service

<p>We are extremely dissatisfied with the poor service delivery received from MTN Morningside centre as well as the MTN call centre.</p> <p> </p> <p>We are currently following up on 2 seperate issues...</p> <p> </p> <p>First issue being:</p> <p> Blacklisting of a phone after it has been ******. The request was made in person at the Morningside centre on 28 May. Today being 12 July....blacklisting still not done.</p> <p>Reference numbers:</p> <p> ********** 97</p> <p> ********** </p> <p> ********** 78</p> <p> ********** 00</p> <p>After more than a month, I doubt that the phone is still with the person who stole it, most probably been sold already and where does this leave me?</p> <p> </p> <p>Second issue being:</p> <p>Terrible service when requesting an upgrade. Incorrect package selected by the person (Lukhanyo Masola, ********** assisting when completing an upgrade. This had to be reversed subsequently. I was promised that it will be fixed within 4 hours and that I will receive an emailed invoice with all the details. Without going into too much detail, this ordeal took me 4 hours on the day.</p> <p>The upgrade was requested in person at Morningside centre on 8 April.</p> <p>I have been following up on numerous occasions with no luck.</p> <p>I went back to Morningside and requested assistance from the manager, Phinda Mankga ********** who requested that I send him a mail with all the detail (which I did on 14 April) and he would follow up, ensuring me that I will be reimbursed for the inconvenience. Also, never received feedback from him. I escalated this to the call centre who also have not been able to assist me.</p> <p>Reference numbers:</p> <p># ********** 8</p> <p># ********** 41</p> <p> </p> <p> </p> <p> </p> <p> </p>