TS
Tracey S

1 reviews | Active since Jan 2013

01 Aug 2017, 13:03

Mtn Morningside are useless

<p>About three months ago mtn morningside had one credit card machine that was working in the entire branch needless to say there were huge delays to everyone. </p> <p> </p> <p>Ive just visited the store to pay my account and to replace my screen guard which is cracked. Guess what, they have no stock of screen guards for my phone. This store is a joke and there is more problems than not when I visit this store. How can one run out of stock. Surely you order new stock before you run out!!! I asked to see a manager and goes what there isn't one on site today!!! No wonder they have useless service and no stock as there is no one supervising!!! </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Aug 2017, 21:42
Official

Thank you for your post.

We acknowledge the receipt of your complaint.

Kindly receive our sincere apologies for the inconvenience caused.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

regards

mike

Complaints Management Team
Reference Number: ***3