LB
Lana B
1 reviews | Active since May 2016
26 May 2016, 07:24
MTN - More Time Needed?
<p>I have been disputing my cell phone charges with MTN for nearly 2 years now to no avail due to their non-response. Since my contract is nearly finished I have been trying since March 2016 to find out what it would cost me to close my account earlier. I have had absolutely no response from them whatsoever. I am at a point now wher I am so desperate to be rid of this account that I would pay any fine just to get away!! If only I could get a response from MTN.</p> <p>I can say with convictions that I have only received consistently poor service from MTN for years now. </p>
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MTN South Africa's replyOfficial
31 May 2016, 12:50Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the retentions management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply31 May 2016, 12:50
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the retentions management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,