MTN - MORE LIKE EMPTYN

Please tell me, since when exactly does the everyday gig bundle kick in at the EXACT TIME of purchase? My boyfriend purchased an everyday 2GB on the 10th of December 2020 at past 3 the afternoon... The next morning just before 1 it had refreshed. On the 26th of the same month, a 7GB everyday gig bundle was purchased... It is now 01:43am.. It still hasn't refreshed He called them twice in the space of half an hour where both agents told him they were going to refresh his line and he was advised to switch his mobile data as well as his phone off for 5mins. Which he did. Twice. Still no data. On the third and final call, THIS agent now tells him, nope sorry, your data will only kick in at the same time of purchase.. SINCE WHEN? He then requests to talk to the manager who says the same thing and states its under the terms and conditions on their site. Funny, terms and conditions don't load on their site.. How convenient. So now I ask... Does MTN know *** is going on??? And whose bull****ting who now exactly?