MTN - More empty promises and lies!!!!!!!!!!! My rating for you is MINUS 5!!!!!

I wished that there was a minus 5 star rating for MTN! I would have rated them minus 5!!!!!

After my previous complaint, MTN made a private reply promising to rectify the matter ect. Nothing has happened yet? Really MTN? More empty promises? The call centre agents are also not able to help or do anything? What is the use of having a call centre then?

Honestly the worst experience ever with a mobile network! I still have to buy additional data at a high cost due to MTN not meeting their contract terms.

"We value your business, and would like to address your concerns as quickly as possible" - This is absolute *******! MTN does not value my business with them! If they had, no empty promises would have been made!

The below reply was private on my previous complaint.

Dear Leonard,

Thank you for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Kindly note we loaded the bundle 4GB Data bundle on your number for the 2 months you did not receive your data. Please check your balance and advise on the outcome.

In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Thank you,

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team