MTN - more Bu!!$#!t than Bozza

Spent three months trying to fix a problem caused by MTN staff and still no resolution in sight. Both my contracts came up for upgrade this year and both upgrades where managed atrociously MTN. Contract 1 is being at the full price of R1100 instead of the R299 advertised. MTN has acknowledged the error thrice but are incapable of fixing it and I have beenforced to pay full price since. Contract 2 was upgraded online a month later and the data packages loaded differ from what was offered. The contract sent to me does not indicate the correct package name as MTN had changed the name in the yellotrader brochure. Nobody cares that they have made these errors and seem more concerned with making the client believe that they made the errors and then ignore any follow queries. Numerous escalations just lead back to the starting point and new queries just keep being created.