MTN Mooirivier Mall should be closed down.

A device was sent in for repairs at the Mooirivier Mall Branch on the 10th of February 2020, on numerous occasions we were inside the store and assured the phone is sent away. We didn't receive a copy of the device being booked in or sent away. On the 07th of March 2020, I was in the store and assured once again that the device is sent away and we will receive feedback on the 09th of March 2020.

Yesterday 12th March 2020, after speaking with Samsung and MTN head office, a consultant from Samsung returned my phone call , as promised by the way, and informed me to phone the branch , because the phone was never sent away.

I spoke with Julia, Annelise and Marlinet at MTN Mooirivier Mall, according to them, it is my fault that the phone is there for a month in their store, because they booked a phone in without an alternative number. They did not even note it is a contract phone and that the contract has 3 alternative numbers listed.

Marlinet also asked in the background when I was on the phone with Annelise why she answered when I phoned...Marlinet now refuses to get a courier to send my device for repairs and due to that I will refuse to pay and cancel my contract asap.

P.S apparently we do not pay for devices just simcards according to Marlinet.