MTN MONTH TO Month WI~FI PACKAGES *******

MTN is ripping people off with this month to month contract. On JAN 2026 my debit order did not go through. I went and paid the amm for my month to month wifi contract in store, however the money went missing because they can't find the money allocated to my account even when I showed them proof of payment. I have a set debit order that is due on my month to month contract for a SET AMOUNT. Last month they billed me over the set debit order amount with this being the 2nd time it happened I tried to cancel my contract, long story I was informed this is not how it works. I must cancel a month in advance and then return the router when my month is up. So I gave the month notice that I'm canceling my month to month contract so this then should have been the last month and they should not have taken any money from my account this month, because the deposit you pay upfront covers the cancelation month. Keep this in the back of your mind my wifi should have been running untill the end of the month imagine my suprize when one morning in the middle of the month my wifi is suddenly not working. After 3 days talking to robots and trying your best to speak to a agent finally I reached a real person! I explained the situation to her and she informed me that there must be a mistake that my wifi should not have been disconnected until the last day of the month and also that there is no arrears or outstanding money so she tried to help with the reset on her side she informed me that the reset was done on her side I must switch off the router wait 2 ~ 5 min then turn on... Quess what nothing happened for more than a week now I've talked to agents talking in circles every one with a different solution however they all agree my account is up to date. I'm without service which I have paid for upfront & STILL THEY ARE *****ING MONEY FROM SENIOR CITIZENS are YOU not ashamed MTN? Went through this process a week now, now I have just given up and made peace with the fact that they are just as ******* as the whole of South Africa's big shots. However SUPRIZE SUPRIZE not only did they suspended my wifi before the months end, but they again took money out my account via debit order and again the amount they took was even more than previous months. So I went to the MTN shop @ Springs Mall, to return the router an enquire why are they still taking money from my account for a contract which I have cancelled last month already? The rude arrogant asshat that was working behind the counter did not even look like he knew what he was doing and when you try to explain the situation he gets impatient and starts getting even more rude, while other personnel was not even trying to help NOOO they were standing & sitting in the shop on their cellphones is this what we pay for? One of the ladies who was in line before me said he is so unhelpful, rude & arrogant as can be she has been trying to cancel a contract which was on her late husband that past away 2 years already, and still they give her the run around. Another lady also in the store complained that she have canceled her contract and is now trying to return the router see that I wrote trying... Yes people she is trying to return the router and they are refusing to take it and take note of this now they can't accept the router because if it gets ****** in the store they will be held accountable. No no no MTN with me being a senior citizen like the 2 ladies that was in the store with me do they think we are DOM. Be careful when taking out a month to month contract with MTN they take advantage of not only senior citizens but every one who walks in their store they are quick to sell you their products but then they rip you off