Mtn month to month wifi cancelation

Complaint: MTN Wi-Fi Cancellation and Continued Billing

I am extremely frustrated with the way MTN has handled my month-to-month Wi-Fi cancellation.

I have a month-to-month MTN Wi-Fi/router service which was working well initially. However, the network started giving me problems, and I decided that I no longer want to use the service. I have been trying to cancel it for the past two months.

I have personally gone to the MTN branch several times to request the cancellation, but I am continuously being sent from pillar to post without any solution. At the branch, I am being told that their system is not allowing them to process or book the cancellation. I have been told that they need to book it on their system in order to accept and process the cancellation, but apparently their system is not working.

What is extremely frustrating is that I have already paid for TWO MONTHS for a service that I am no longer using, and I am now receiving a THIRD BILL/INSTALLMENT for the same service. I am being charged yet again for something that is no longer serving me and that I have been trying to cancel for the past two months.

I should not be forced to continue paying simply because MTN's system is apparently unable to process my cancellation. I have made multiple attempts to cancel the service and have physically visited the branch several times, yet nothing has been resolved.

I am therefore requesting that MTN urgently:

1. Process the cancellation of my month-to-month Wi-Fi/router service immediately. 2. Stop any further billing. 3. Review the two months of payments I have already made while trying to cancel the service and investigate whether these charges can be reversed or credited. 4. Cancel the third installment/bill that I am now receiving for a service I am no longer using. 5. Provide me with written confirmation that the service has been cancelled and that no further charges will be billed.

I have tried repeatedly to resolve this matter directly with MTN, but I am getting no assistance. I now have another Wi-Fi service and therefore do not need this MTN service anymore.

This has been extremely frustrating and time-consuming. I simply want MTN to process my cancellation and stop billing me for a service I am no longer using.

MTN, please resolve this matter urgently.