MTN Month to Month Uncapped 5G does not work (even in store)

I recently made a purchase at Menlyn MTN, where I opted for the R999 month-to-month uncapped 5G plan. Unfortunately, my frustration began when I initially spent around 40 minutes at the Woodland store, where they failed to inform me that they were out of stock for the router I needed.

As a result, I decided to visit the Menlyn store, investing at least an additional hour of my time. The staff at this location attempted to troubleshoot the situation by checking if the SIM card and router would work in-store. Unfortunately, the test revealed that they did not work as expected. Their solution was to advise me to go home, stating that the issue might be resolved once the activation process took place.

Regrettably, despite their reassurances, my internet connection still remains non-functional. Furthermore, my attempts to contact the Menlyn store have been futile as they fail to answer their phone. In addition, the 082 135 number provided does not offer any options for me to seek assistance whatsoever.

This entire experience has left me deeply frustrated and dissatisfied with the level of service I have received from Menlyn MTN. Not only was I misled about the product's availability at the Woodland store, but the Menlyn store's inability to rectify the issue or provide any support is unacceptable.

I am writing this review on Hellopeter in the hopes that it will bring attention to the lack of customer service and communication I have encountered during this ordeal. I strongly urge Menlyn MTN to take immediate action to address and resolve this matter promptly.