MTN month to month router (Debited but no router)

The worst experience I have received from the “online” team and more especially from their after service procedures. I subscribed to the month to month 5G router which I was told I will be paying R349 one month in suprise I had to was double charged, at first I was told I am paying for the next month then after I was told its pro rata which was not explained to me at the beginning of the subscription, from what I picked up the online team is not clueless about customer service.

Mid month of August my internet stop working apparently now they said I owe R360 I asked how it got to they I was told the R11 extra was for decline debit fee, why is MTN adding fees for declined debit orders, if a month to month debit order for internet declines I as the customer of the bank will pay the decline fees not me paying MTN plus my banks

Fast forward I asked how to cancel they told me go to the nearest MTN submit your router cancellation will be done I did that on the 29 August but boom another suprise I was debited R349 for a router I don’t have and reason was “ Please note as per our system records cancellation was done on the 01/09/2025 at 11:03:34 PM and invoice was already out”

Cancellation request was logged in the system 29 August 2025

I would never ever advise someone to take out a contract with MTN more especially the online team rather go to the store at least someone can be held accountable,

Mind you during this whole process I requested multiple times to be called back or a number I can call but nothing instead form of communication is Facebook messenger and I am not sure if it automated robot or what because they never introduce themselves with a name