MTN Month-to-Month product issues.

I recently purchased the MTN Home Starter Internet Month to Month option from MTN. What seemed like a great option is now slowly turning into a nightmare.

The salesperson I spoke to after completing my online form (Kim) was quick to sell me on all the good things about the package but after that it was all downhill.

At the moment I am struggling to get connected because the sim card which comes with the modem IS NOT Rica'd (Kim didn't tell me about this). I received my router on the 25th of August. After making a few calls to the MTN Helpline I was able to find out that the courier company (DSV) is supposed to Rica my sim card.

My thoughts on this: 1. Why isn't this mentioned by the person selling you the product? Or at very least by MTN when advertising the product? 2. MTN has their money. The courier delivered the package, their job is done. What guarantee do I have they will rica my sim card? Why does the courier have to do this?

Future buyers beware: Make sure you ask more questions about what you are buying before making payments to avoid situations like this.

My big issue is with MTN and the way they handle this - I have to come up for the people who I spoke with on the 135 number. They handle all my questions professionally and I want to thank them for that.