Mtn Month to month is the worst

The new MTN Wifi package of month to month for 10Mbs is such a great deal to have with Mtn however the service from the call center to understand how it works is so terrible as the staff is poorly trained to give you all required information.

In my experience they dont tell you upfront that all cash payments must be made at a Mtn branch before the 27th of each month if your not on a debit order basis. If you miss this date then your payment will be tranfered over to the following month for activation of your. When you explain to them that no one explained this to you they just simply reply with its company procedure and theres nothing they can do. You can complain and be upset all you want it wont help.

Some people dont even get payed on the 27th of each month. They not bothered and most would just log a ticket for you wich will also brings no results. The problem which you eventually come to realise is that no one at the call center is equiped to give you all the required information in order for you to make a comprehensive decision. So it becomes a puzzle of information which you as the client must piece together.

Whats even worse is that I thought to make it even more convenient. I would just EFT them the payment so I could avoid standing in a que at the branch. Only later after enquiring why my internet has not been connected. Do you find out that it take 3 days to clear. So again even if you make a EFT payment before the 27th. Make sure its 3days before the 27th.

If only we as the clients were more informed life would be so much simpler.

Really after this encounter. I honestly gave up on good service. No matter how you as the client follow the right procedures theres always something. Very little call centers can do there job properly.