MTN MONTH TO MONTH CONTRACT HOME ROUTER IS A ****!!🤬🤬

Last year September, I Took a month to month contract with MTN which I was liable to pay on the 4th of every month. I was so excited to have uncapped data at home. This year **** happened, on the 29th July I went to the MTN store in Lichtenburg to pay for my home router (month to month contact) . The 1st August my router was not working, I went to the store to enquire as I paid on the 29th. They were confused as that did not make sense since my payment date is the 4th. I was told that I paid late and not allocated for August as my payment date is the 21st of every month, therefore I will be allocated for September, I got MAD because I have online classes to attend and I cannot wait a month without attending. I asked them to call the manager, Because I wanted my refund as i paid on time then my payment date was changed without my knowledge . I could not afford to pay on the 21st as my salary pay date is the 26th, Therefore I can’t afford such a contract . I desperately needed data to attend classes. When I asked the manager ( Tshegofatso Motale)to refund me and cancel the contract or sort out the mess, she gave me attitude and told me there was nothing she could do for me. I was ****ed, I called 135 and spoke to Thato Mamabolo, I told him I want to CANCEL the CONTRACT and I want my REFUND. He said to me once I get my refund i should return the router to the store and get the IRMS number and call back 135. He also gave me the reference number REQ*** to make follow up .I called after a week and I was told about the 7-21 days working days until I get my MONEY BACK and my case will be escalated, Till today I never got any feedback from MTN. Now that Iam due for an upgrade on the other number I get calls but nothing on the router case. Last week when i checked my app I found that Iam owing R2800 , When I called 135 to enquire how can I owe such an amount when my phone contact is ending in November 2024 and I called in time to notify MTN. I was ****EN shocked to find out its the DAMN router, I asked for the solution the consultant told me to RETURN the router. When I got to the store the same Tshegofatso Motale after checking the router she asked for the invoice, I told her I don’t have it. She sent me back to go and look for it as there is NOTHING she can do to help me. I left the store frustrated. Friday 8 November, I went back to the store without the invoice as I lost it at 13:35 , I waited and could notice she is buying time with the other client as she wants me to be helped by her colleague. Finally a lady by the name of Marelize helped me printed the invoice for me because I didn’t have it and made a call to enquire if she can take back the router because I have an OUTSTANDING of R2800. She took the router back and gave me the IRMS (***). At MTN store they didn’t help me on the 1st of August even 135 didn’t do **** now Iam in this mess that none of them could save me from. I get calls and sms for an upgrade I won’t upgrade **** with MTN. After I left MTN store ANGRY and FRUSTRATED as I didn’t have DATA and no solution , I went to VODACOM in Lichtenburg the service was SUPER got a home router same day which I pay on the 26th😜. Their payment date suits my budget as its my pay day date. On 3 August I attended my online class 💃🏾. I have been a loyal MTN client for years but Iam done with MTN . Sort out the R2800 mess for home router. I read the CONTRACT i don’t know how did you come to such an amount. 🤬🤬🤬