MTN month to month ****

I took out the month to month contact in March & enquired the correct procedures to cancel. I was told in email, that I can return the router anytime & it will be cancelled immediately.

I returned the router & sim card to the same MTN store I got it from & was told to wait for my RM code but the contract will be cancelled. This was 29 July 2024. I received my sms's & emails & believed it to be done with. Earlier this week I received an email saying that my fees could not be debited BUT I do not have the sim card NOR the router!!!! At the MTN store, the consultant saw that the contract is still very active & has NOT been cancelled!

How pathetic! What false advertising! I WILL NOT be paying for a service I have no access to & to which I followed the correct procedure to cancel & MTN has neglected to follow protocols.