1 reviews | Active since Nov 2019
MTN Month to Month ****
MTN’s poor service delivery has been frustrating. I canceled my month-to-month contract after it was inexplicably downgraded to a lower package without my consent. When I questioned this, I received multiple explanations, including the claim that my package had been discontinued. However, this was clearly untrue, as my sister had the same package, and hers remained active.
I emailed MTN on November 20, 2024, requesting cancellation, and was informed that I needed to return the device to an MTN store. I did so on December 13, 2024, and received the following reference numbers: *** and ***. On December 17, 2024, MTN deducted R289, which I assumed was my final payment. However, to my surprise, they deducted R429 on January 15, 2025, for a service I never used.
Despite numerous emails and calls, I have received no proper assistance. I was later informed that the cancellation was not processed correctly at the store. But why should this be my problem as a customer when MTN has its device back?
Y'ello!
We've changed the cancellation date for your 27834***** MTN line to 02/04/2025. You'll be billed accordingly.
I returned their device in December I honestly don’t understand why I should keep paying for a device I don’t have and haven’t been using since the 14th of December 2024.
Y'ello!
We've changed the cancellation date for your 27834***** MTN line to 02/04/2025. You'll be billed accordingly.
I returned their device in December I honestly don’t understand why I should keep paying for a device I don’t have and haven’t been using since the 14th of December 2024.