MTN MONEY *******!!

Absolutely shocking and useless customer service. My contract expired 27th March and I was asked to call on the 27th March to cancel it. I duly did so and the customer care agent said that it was successfully cancelled. I asked for reassurance that I will no longer be billed and my account debited. To which he guaranteed me would not happen. I was told that I am now on pay-as-you-go. They told me any free minutes, data and sms accumulated while on contract will be wiped to 0 on cancellation. This did happen. So I was under the impression it was cancelled. Lone behold, they debit my bank account end of April. I reversed the debit. Then I got an invoice from them for April and May billing? I have tried calling customer care and can never get through to a customer care agent. The prompts just take me from one voice menu to the next. I sent a FB messenger message to MTN SA. They reply with a automated response saying they working on it. Since then, nothing! I logged a query via email and their call me back service. Once again, automated responses and query reference numbers that just go dead, no further responses. I have reached my wits end!! My credit record is getting tarnished for every debit "unpaid/reversed". I am paying banking charges to reverse ******* debits off my account as well.

NEVER USE MTN!!!!! And just for the record, I have been a client for 20 years and this is how I am treated...... ????

MTN, you will never have me as a client again and I will make sure that everyone knows how pathetic your service is.