MTN Money Sharks
There was a 'credit' wrongly placed in my account at November. After which the money was transferred to the correct account. Nobody sent me a statement to say that I need to pay as it seems that I don't pay my account. After which my account has been suspended. I talk to three *********** persons and they said I need to pay immediately. Now at the end of the month the exact amount of money has been debited from my account. This is really the worst service, with people who are really *********** to provide you with the correct advise. People at the call centre speak so loud that you can't hear a thing. Would really NOT recommend MTN at all!!
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Replies (2)
MTN South Africa's replyOfficial
04 Mar 2019, 10:37Good day Arnau,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we tried to contact you and reached voicemail. Please note that a request has been done for R461.75 to be refunded back into your bank account.
Our records indicate that your line has been unsuspended.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we tried to contact you and reached voicemail. Please note that a request has been done for R461.75 to be refunded back into your bank account.
Our records indicate that your line has been unsuspended.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply04 Mar 2019, 10:37
Official
Good day Arnau,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we tried to contact you and reached voicemail. Please note that a request has been done for R461.75 to be refunded back into your bank account.
Our records indicate that your line has been unsuspended.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that we tried to contact you and reached voicemail. Please note that a request has been done for R461.75 to be refunded back into your bank account.
Our records indicate that your line has been unsuspended.
We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
's updateReviewer Update
04 Mar 2019, 13:21Good day Zanele,
There was a request from MTN that I need to pay R580.82 in order to reopen the line. I have paid it prior to the first of March and MTN still deducted the R461.75. I have sent it the proof of payment through to Sanelisiwe Mthembu. The people in the contact centre are really not well trained to give proper advice.
's update04 Mar 2019, 13:21
Reviewer Update
Good day Zanele,
There was a request from MTN that I need to pay R580.82 in order to reopen the line. I have paid it prior to the first of March and MTN still deducted the R461.75. I have sent it the proof of payment through to Sanelisiwe Mthembu. The people in the contact centre are really not well trained to give proper advice.