MTN - Money first, service later is my motto

I have a phone on contract *** and the contact ended on 11 May 2025. A month back I dialed 135 to give notice to cancel the contract.

The lady who attended asked me if I can take a one year contract for data - 20 gigs for R199 p.m. She said, however, they will debit me R238.in the first month of the contract. I TOLD HER CLEARY THE FIRST PAYMENT FOR THE NEW CONTRACT SHOULD ONLY BE TAKEN END OF MAY BECAUSE IN END OF APRIL IS MY LAST INSTALLMENT FOR THE PREVIOUS CONTRACT. I told her clearly I do not want a double payment in end of April.

Contrary to what I said on the 30th of April there were TWO DEBIT ORDERS - R569.74 for the first contract and R238 for the new contract.

I dialed 135 to complain and they say nothing can be done.

No business in this world has the right to take money from my account in violation of what I advised them. If what I agreed is that the 1st payment for the new contract should be debited in May so should it be.

This is daylight *******. Remember, I am an MTN customer for almost 20 years

Cyriac *** (my son uses ***)