OB
Otsiele B
1 reviews | Active since Feb 2019
07 Feb 2019, 12:47
MTN ,Mondoer is useless.Please find another company to do sales for you
Your sales team is useless especially a lady by a surname called Khumalo,I called in on Tuesday and she said that her system is down and she will call me ,then I decided to give it a day and I called in today only to be told that the MTN system is down again,really?????????come on MTN please choose another sales team we cant be treated like this.my reference number is ********** 351.Please tell me where is my percel.
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Replies (3)
MTN South Africa's replyOfficial
08 Feb 2019, 14:47Good day
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I have tried to call you but you did not respond. Please provide a contact number or ID on the email sent to you.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
MTN South Africa's reply08 Feb 2019, 14:47
Official
Good day
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I have tried to call you but you did not respond. Please provide a contact number or ID on the email sent to you.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
OB
Otsiele B's updateReviewer Update
10 Feb 2019, 11:04Hi i'm still waiting for your feedback
OB
Otsiele B's update10 Feb 2019, 11:04
Reviewer Update
Hi i'm still waiting for your feedback
MTN South Africa's replyOfficial
11 Feb 2019, 11:13Good day
Please note, I am unable to view any responses on this site on weekends. The ID number you provided does not pick up any details on my system. I have investigated and found that our outsourced partners called REWARDSCO did the application for you. I will contact you as per our telephone conversation this Monday with an update.
Warm Regards
Please note, I am unable to view any responses on this site on weekends. The ID number you provided does not pick up any details on my system. I have investigated and found that our outsourced partners called REWARDSCO did the application for you. I will contact you as per our telephone conversation this Monday with an update.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
MTN South Africa's reply11 Feb 2019, 11:13
Official
Good day
Please note, I am unable to view any responses on this site on weekends. The ID number you provided does not pick up any details on my system. I have investigated and found that our outsourced partners called REWARDSCO did the application for you. I will contact you as per our telephone conversation this Monday with an update.
Warm Regards
Please note, I am unable to view any responses on this site on weekends. The ID number you provided does not pick up any details on my system. I have investigated and found that our outsourced partners called REWARDSCO did the application for you. I will contact you as per our telephone conversation this Monday with an update.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team