MTN / Mondo / We Grow SA LIES!!!

Judging by the lack of response to other customer complaints, I am not expecting MTN to take any interest in my frustration... Maybe they actually do contact me to resolve my issue but I'm certainly not hoding my breath. I will say though that my next step is contacting the Ombudsman. Words I never thought I would need to utter after having a contract with them for over 20 Years! I would like to warn EVERYONE against Mondo "The Real Deal" who are a marketing agency for MTN. Against my better judgment we agreed to take a contract over the phone for a laptop, data and a "We Grow SA" voucher of R40 000 to use for our daughter's education and stationery etc. Received a laptop in a box and no voucher... No code to redeem the voucher online and then on top of it they went and changed the billing account without our consent... Not sure if I'm going crazy but that's *****!!! Good luck to anyone trying to reach anyone on MTN's customer care and the billing department. "press 0 for billing" but when you do the it says invalid option. No answers from Mondo... Only a reference to say they are busy with our query... Cannot speak to anyone anywhere... I literally BEGGED the switchboard operator at MTN's headoffice to put me through to a human being but kept getting put through to the automated system that took me to the "invalid option." In the meanwhile while I'm trying to sort this **** out I'm paying every month an amount higher than what I was quoted with a lie that we would receive the R40K voucher for education. I asked at least 3 times if the calls were recorded to which the answer was YES. So... Play the recording for 10 September and lets discuss the ********** change of billing account.. You can have your laptop back. We have not even taken it out of the box it was shipped to us in nor have we used a single mb of data that supposedly came with the laptop! I await a response from you!