MTN & MONDO - stay away

⚠️ **Based on my experience, I would strongly caution anyone against upgrading or purchasing a phone or a MTN contract through MONDO.**

MONDO contacted me on 8 January, and I completed an MTN upgrade through them. Within 24 hours, I realised that I had selected the wrong phone. I immediately followed the correct cancellation process, exactly as it was explained to me.

Eight months later, the matter remains unresolved:

- I still do not have a new phone. - I am being charged for two contracts, although my profile reflects that I have no contracts. - My cellphone number, which I have had on contract for 26 years, was changed to prepaid without my authorisation. I have now been told that it may not be possible to place it back onto a contract. - Due to incorrect actions taken on my profile by MTN I have been blacklisted and can no longer obtain a cellphone contract through any service provider. - I am owed more than R10,000+

Despite countless attempts to resolve the matter through the appropriate channels, nobody appears willing or able to take responsibility. and with no resolution in sight

This situation has caused significant financial loss, inconvenience and damage to my credit profile. After eight months, an apology is no longer sufficient. I need someone with the necessary authority to take ownership of this matter, correct my profile, restore my number to contract status, clear the incorrect blacklisting and refund every amount owed to me.

I am sharing this so that others can make an informed decision before entering into an agreement through MONDO.

#MONDO #MondoMobile #MTN #MTNSouthAfrica #ConsumerRights #ConsumerProtection #CustomerService #ServiceComplaint #UnresolvedComplaint #BillingDispute #IncorrectBlacklisting #CreditProfile #KnowYourRights #SouthAfricanConsumers #BuyerBeware #pleaseresolvethis