MTN MONDO REFUSING TO DEPOSIT CREDITS IN MY ACCOUNT

Hi there,

I took out a contract with MTN VIA MONDO in late October, the product (SIM & Router) did not work so I cancelled within their 10 day cooling off period.

I was given the run around for the cancellation for more than a month until I was debited in late November for a product I had already returned. Finally after calling maybe 100s of times, the cancellation went through - but I had already been debited for a product I did not use and returned within their stipulated cooling off period time frame.

I then was told to submit a credit request to get my debited funds back, here again I am being given the runaround. I am told that the credits have been passed into my MTN account - I then requested for the money to be returned to my bank account because I have no more products with MTN so it's of no use for the credits to sit in an MTN account.

I have emailed and called numerous times for more than a month and still have received no help. The only response I get is "The credits have been passed into your MTN account" - which as mentioned is of no use to me because I cannot access those funds unless they are returned into my bank account.

Please assist, I am sick and tired of being given the runaround for money that is mine and that I am entitled to. I have wasted enough money calling to only get useless responses. I will continue to escalate because the treatment I am receiving has been and continues to be appalling.

Reference submitted by Mondo for the credit request: VN1M1H ID Number: *** MTN Retentions reference give to me: SR ***

Thanks, Nokulunga H.