MTN MONDO Poor Service

MTN WORST SERVICE PROVIDER EVER..

I have been a lawyel MTN customer for over 10 years On 20th of June21 ,I was called by MTN to upgrade my contract.... All went well and I received a reference of approval on the same day.

..its been 21 days and still no phone has been delivered. I'm now told by MTN that this lies with MONDO a 3rd provider....at no point in the orignal call was there mention of being a 3rd party provider .Mondo call center never answers the phone..tried calling 7 times in the past two days . Not one call back or email notification in the 21 days to notify of the delay from Mondo

The tracker on the website does not work. MTN have no clue either, they cannot help ,they just refer you back to Mondo. MTN can see the order but can't intervene . MTN messaged indicating that Mondo advised that they are wating for stock. The call center at MTN Direct a few minutes earlier indicated that Mondo did not process the order.. Who know the thrut anymore. MTN should hold Mondo Accountable

I have been following up for the last 8 days with no concrete answers.