Mtn Mondo not keeping up to contract agreement

ticket ‪***. Mtn contract number ***

I have a query open with Mtn and Mondo for a contract sold that they are not keeping up to promises or the contract agreement. I should be on a 40GB anytime and 40GB night. MONDO. MTN has accepted that they are not providing the contract sold however multiple calls and emails to no satisfaction.

I currently have no anytime data and this is becoming frustrating that Mtn service has dropped so drastically.

Please see email below From: customercare <***> Date: Mon, Aug 22, 2022, 12:12 AM To: Novine Brijnath <***> Subject: Re: Re:Help mtn service fail Yello Novine Brijnath,

Thank you for your email. We sincerely apologise for the delayed response.

We apologise for the error as you are on the My_MTNChoice_40GB price plan and should be receiving 40GB + 40GB night express data - with the additional promotional streaming/YouTube bundles. Kindly be advised that we have logged your query with the system support team for further assistance, and the reference for the escalation is ‪***‬.

Warm Regards,

Tshepo Mahlangu