MTN & Mondo – Incorrect Arrears, No Cancellation Letter & No Accountability

I am extremely disappointed with the service from both MTN and Mondo regarding a contract application that was handled through Mondo as a third‑party partner. I app**** for an MTN contract through Mondo, but the router delivery was delayed beyond the promised ETA. Because of this delay, I cancelled the contract before the router was ever delivered. The cancellation was communicated and processed, and since no device was delivered, there should be no charges and no outstanding balance. Despite this, I am now facing serious issues:

- Neither MTN nor Mondo has provided my cancellation confirmation letter, even though the contract was cancelled before delivery. - My credit profile shows two months of arrears, which is completely incorrect as I do not owe anything. - I have been passed from one party to another — MTN refers me to Mondo, and Mondo refers me back to MTN — with no resolution, no accountability, and no urgency.

This has caused unnecessary stress and has negatively impacted my credit record due to an invalid arrears listing. I urgently need:

- Immediate issue of my cancellation confirmation letter - Removal of the incorrect arrears listing from all credit bureaus - Written confirmation once the correction has been made

It is unacceptable that a simple cancellation and correction request has dragged on with no proper support from either MTN or Mondo. I expect urgent action to resolve this matter.