MTN & Mondo **********ly Activating Wrong Packages

Hi

The poor and appalling service received thus far.

I received my Black Friday 100gigs +modem on the 17th of December 2020 and activated on the 18th of December and I was given a 064 *** 7416

The contracted was taken up online and someone called me on on the 8th of December on ***

The contract was all telephonically and the guy confirmed that the 100gigs Black Friday special was approved. I asked when will I get my contract and he said shortly

I have also attached screenshots. I received an sms that my contract was approved and the following week that my package will be delivered on the 17th of December

To my surprise I sent an email to query the data allocated , Thobeka responded that my number is ***

Causing greater confusion because I got the 064 number from your SIM card activation team on the 18th and it rang.

Fast forward the app states that my contract is 500mb and debit order amount R345, how is that possible because I took out package for 100gigs at R299 and the data for the prorated from 18th being R46

Please email me my contract , I never took out 500mb contract!

I just want my contract to be sent to me and to clearly state that I am on the 100gigs package

My contact number is ***