MTN /MONDO cancellation, the service is shocking!

Hello,

I have been trying to sort out a Mondo contract Cancellation with MTN since it was delivered last Friday.

MTN staff first directed me to Mondo, then Mondo to MTN, and then back to Mondo, Eventually after 3 hours on the phone with Mondo, I am told to take the device to an MTN store.

I get to MTN Cresta and they have been instructed not to take cancellations because no one knows how to do it! This is Saturday the on consultant tells me to go to Sandton city. I called Sandton who told me to go back to the store at cresta. Shocking!

Another teller at Cresta( the one opposite Woolworths) she tells me to take it to 14th avenue to return it there. So I had to wait until Monday to do this.

Today I follow up with Mondo they say they have received the device and logged the cancellation with MTN. Who still has not rep**** to my email complaint. I complain on FB and get put through to Xolani.

He asked me for my reference number on my docs and I shared it. He said it was the wrong number and the cancellation won't happen without the docs! SO I send him pictures of the documentation and he tell me he has contact MONDO!!

Is this a joke? No matter how many times I ask him to speak to a manager or to look what is happening with my account or tell him Mondo has told me to check with MTN he responds with the same thing?

How are we as clients supposed to escalate complaints to managers if you never allow us to speak to the managers? Surely according to the Consumer Protection Act Something is a miss here?

Are all your consultations running the company and the managers sitting on their backsides telling agents not to do work if they don't know how?

I have the right mind to send this complaint to your CEO. I've asked to speak to a manger 4 times. Is there no management at MTN?

Really. This is disgraceful.