Mtn, Mondo and DSV - Useless partnership

In the 12 years being a loyal client of Mtn, I just of had enough of your nonsense and useless procedures.

Upgraded my devices on the 9th of July via telephone. Waiting 3 days for DSV to contact me to schedule my delivery, on the 13th of July I get a call from MTN/Mondo (not being sure actually who is doing my upgrade) I got informed my application done on the 9th hasn't been completed, just so to complete my application again. On the 14th of July, I eventually get a call from DSV to schedule my delivery on Friday the 15th of July. As the driver notifies he is on he's way, the biometric verification fails due to signal/load shedding in our area. The driver leaves just by saying they will phone me. So today the 19th of July, I haven't received 1 call from Mondo, Mtn or DSV. After countless call an minutes from my side to Mtn/Mondo and DSV was just a waist. Mtn instructs me to phone mondo, Mondo instructs me to phone DSV, DSV tells me Mtn has to re-release the package to be delivered. This morning I was advised by Mondo that DSV will not be able to deliver my devices due to the failed verification.

Either Mtn, DSV and Mondo's partnership is just not working, as nobody knows exactly what needs to happen next.

In 12 years I have never been challenged like this regarding an upgrade, I am the client why should I phone around to find out what's going on? Is this the type of service you render to loyal clients?

I cancelled my upgrade with Mondo, I will be cancelling my contract with Mtn next. I think the time has come to move on and try something new with other networks.

Very bad service received!