MTN & Mondo - a match made in hell

You allow Mondo to act under your banner. When I received a call from MTN Mondo, to do upgrades, I honestly thought I was in good hands ... I have been a client of MTN for decades now. Mondo messed up everything. I received a message from Mondo that this matter had been escalated to MTN - yet I hear nothing form MTN. You are equally at fault for allowing MTN Mondo to mislead YOUR clients. I do hope this review make waves & force your to 'override' Mondo & close cancel/close that upgrade. There is no other way for me to move forward. Unless I go all out & cancel my debit order for payment ... maybe this is how I will manage to get your attention. This is what happened:

My ********** experience started on 20 October 2022. Today is 22 November 2022. Its more than a month now, that I'm trying (daily) desperately to cancel an upgrade (on terms I never agreed to - I wanted data, Mondo added home devices [routers]). This affected 3 x upgrades. By 11 November 2022, they managed to cancel 2 of the 3 upgrades. Strange how the last contract could not be cancelled - it almost feels deliberate. Every time the endless amount of individuals I dealt with, had empty promises: from cancellation to take place within 3 - 5 days, 24 - 48 hours and even 'by end of business today'. Needless to say: it was never done. Now the new excuse is: 'a system error'. In the meantime I'm stuck with a number that doesn't work with data, a contract that is super expensive (month to month basis) and no solution in sight. I'm at breaking point. MTN in-store consultants cannot help as the system is 'locked' (an open order) on Mondo's side. If there was a zero-rating, that is what I would have given you, Mondo. This is inexcusable. To think you act under the banner of MTN. MTN should cut their ties with you.