MTN (MONDO)

On the 06 March 2025 I was contacted by a number that came up as MTN UPGRADES to proceed with an online upgrade application. My application was for the Yellow Core Online Exclusive package for R199, which includes 3GB of data and 200 anytime minutes. The online exclusive also included a R250 Takealot voucher. A week after doing the upgrade I attempted to follow up on the Takealot voucher, but was informed that my upgrade was done by Mondo, which is apparently one of MTN's sales partners, & that the sales agent had made a mistake and even though they can confirm that I did check about the voucher & the agent agreed that I would receive one during the call, I could not be compensated for it, because the agent didn't specify the value of the voucher when he confirmed. Every month on the 27th I receive whatever data / minutes are part of my package, but I have not received the 3GB and 200 minutes that I signed up for, instead I have received 500MB + 1.49GB of data and 50 + 200 minutes.

I have tried to check with MTN on 135, but the agent was unable to assist me.

I'm disappointed in MTN, as I've been with them for decades and have never had so many issues in a short space of time.