MTN Momo should be MTN NO-NO!!

MTN MoMo should become MTN NO-NO I am beyond frustrated with MTN Momo, I requested a Nedbank Imali withdrawal from my wallet (its supposed to take an hour to receive the sms) that was 15 May at 14:09. Today is 21 May, 12:43pm. Every time I call I hear something different as excuse, can someone from MTN please sort this out!!!